Linkurious Enterprise 3.0 beta: introducing Case Management

We are happy to announce that Linkurious Enterprise 3.0 is now available as a beta version. It marks a shift towards enabling investigation teams to better prioritize, distribute and track their workload and better collaborate on suspicious cases in the Alerts. 

As a first step towards improved Case Management capabilities, Linkurious Enterprise 3.0 beta comes with: 

  • The ability to add comments on cases in the Alerts, contributing to more effective collaboration between investigators in a case,
  • A new “In progress” status, allowing a better understanding of the team’s activity and current backlog,
  • A full history of the status changes and comments providing specific context to coworkers, managers and auditors.

In future releases, this will be expanded so that cases can be assigned to specific investigators, and Alerts made accessible to a specific group of users.

Linkurious Enterprise 3.0 is available through a private “Early adopter” program. If you are interested in accessing this new version, you can apply to the program by getting in touch with us
New major versions are the opportunity to lay the foundation work for the coming months, to revisit our compatibility with third party software, and our own technology stack. Linkurious Enterprise 3.0 hence comes with breaking changes, listed at the end of the article. Please make sure to read through them and understand how you may be impacted before upgrading. Feel free to get in touch with us if you have any doubts. 

introducing case management

Linkurious Enterprise has demonstrated the relevance of using graph visualizations to speed up the collection and analysis of facts by investigation teams. We now have the opportunity to further help our customers reach faster time to resolution and tame their ever increasing flow of suspicious activities to be processed.

For starters, we are introducing a change in vocabulary: we now refer to the “case list” where all the cases are listed, and the “case view” where the graph for the case is displayed.

Case list and case view Linkurious Enterprise 3.0

Comments for Alerts

Linkurious Enterprise 3.0 introduces the ability for users to add comments to a case in the case view. This allows users to:

  • Record their progress as they move through the case,
  • Pause their investigation, and retrieve the context and their past findings when they resume it,
  • Share information and facilitate collaboration with their teams,
  • Preserve an audit trail of their actions and findings ensuring compliance with internal and regulatory requirements.

Comments added to a case are logged in the history of the case and each comment references the author and the time of the comment.

“In progress” status

Linkurious Enterprise 3.0 introduces: 

  • A new “In progress” status,
  • The ability to add a comment to the case to explain the reason for a status change,
  • Status changes and related comments are displayed in the “history” of the case together with the comments.

With the new “In progress” status:

  • Investigators can quickly navigate to the ongoing investigations that need their attention,
  • Team managers know how many cases are being worked on,
  • Team managers know how large the current case backlog is.

Changing the status allows users to enter a comment. Both the status change and the comment are logged in the case history.

Save the graph in the case view

Linkurious Enterprise 3.0 now allows users to save the state of the graph in the case view before pausing their investigation, allowing them to resume it later.

Save graph Linkurious Enterprise 3.0

Users are prompted with the option to save their case when changes have been made to the graph.

Case deduplication

Linkurious Enterprise is now better at detecting duplicate cases across a single Alert. You should still follow some best practices when creating queries for Alerts. Our Customer Success team can help you with that.

Coming up next

Over the summer, 2 new features will be added to Linkurious 3.0 beta:

  • Case assignment: Investigation team managers will be able to assign cases to specific investigators, and investigators will be able to hand over a case to a colleague by reassigning it.
  • Access rights on Alerts: Alert creators will be able to restrict access to a specific alert to a user group.

also in linkurious enterprise 3.0

Standard queries and query templates with no graph input available in the context menu

Linkurious Enterprise users can already trigger a Query Template that takes a node or an edge as input by right-clicking on a node or an edge and selecting it from the context menu. With Linkurious Enterprise 3.0, users can now trigger Query Templates that take “non graph” input (for example a string, or a number) as well as Standard Queries by right-clicking on the background.

The background context menu now gives access to Standard Queries (the first 2 options in the video) and “non graph” Query Templates, such as the Query Template returning all transactions of a given type and above a given amount in the video.

Auto-reconnect

When Linkurious Enterprise was losing the connection to its graph database (for example when the database server is restarted), an intervention from a user with Admin rights was required to re-establish the connection. 

With Linkurious Enterprise 3.0, the new auto-reconnect feature will automatically attempt to reconnect to the database every 5 minutes without human intervention.

Java embedded in the package

Until Linkurious Enterprise 2.10, Java was a dependency to Linkurious Enterprise, meaning that the server needed to have Java installed. 

Linkurious Enterprise 3.0 removes that dependency by shipping with Java embedded (OpenJDK) in the package. NOTE: The package size increased from about 80 MB to about 300 MB, so you may experience longer downloading times.

breaking changes

Alerts need to be updated

Due to a change in the architecture of the Alerts, customers that already have Alerts running before updating to Linkurious Enterprise 3.0 will need to make small changes to their alert queries before re-enabling them. You can get in touch with the Customer Success team for guidance.

End of support for Internet Explorer 11

Microsoft announced the end of support of Internet Explorer 11, with Microsoft 365 dropping support as soon as August 2021. Linkurious Enterprise 3.0 will not provide support for Internet Explorer 11. You can check our list of supported browsers and operating systems here.

End of support for JanusGraph

Linkurious Enterprise 3.0 will no longer support JanusGraph databases. If JanusGraph is your database of choice, please reach out to your Account Executive.

End of support for Elasticsearch 5 and older

Linkurious Enterprise supports 3 main search strategies: native search solutions (Neo4j Search for Neo4j databases, and AzureSearch for CosmosDB), embedded Elasticsearch (an instance of Elasticsearch shipped with Linkurious Enterprise) and external Elasticsearch (Linkurious Enterprise can be connected to an existing Elasticsearch instance/cluster).

Linkurious Enterprise 3.0 will support only Elasticsearch 6 and Elasticsearch 7 as part of the external Elasticsearch strategy. Elasticsearch 5, declared End Of Life (EOL) by Elasticsearch in 2019, is no longer supported in Linkurious Enterprise 3.0. Please reach out to our Customer Success team if you need support upgrading to a more recent version of Elasticsearch.

Embedded Elasticsearch instance is upgraded to v7

Linkurious Enterprise 3.0 embedded Elasticsearch instance is upgraded to version 7.10. This version change requires customers to re-index their database.

Node.js is upgraded to v14

Node.js is the backend framework on which Linkurious Enterprise is built. For security and maintenance reasons, we are upgrading this key component to its latest version. This should not cause any problem to customers whose servers run on a modern operating system. However, if your servers are running on operating systems that have reached end-of-life, we advise that you update your servers prior to installing Linkurious Enterprise 3.0.

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