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User Researcher

Job description

We are looking for an experienced User Researcher with a desire for understanding complex use cases to be involved at every stage of product development. You will collaborate on a daily basis with Design, Product Management, Engineering and Customer Success teams, and will work under the responsibility of the Design Lead.

You’ll have 2 main responsibilities:

1. You will handle strategic exploratory research activity on financial crime and cybersecurity use cases:

  • - Conduct remote or on-site qualitative research with our customers, users and field experts.
  • - Identify customer needs and communicate their impact and context in an accessible way to the rest of the team.
  • - Analyse and synthesize your findings into product and business recommendations/opportunities.
  • - Participate in the planning and scoping of research topics.

2. You will support our teams to identify customer and user insights through planning, conducting, and applying effective user research:

  • - Establish common guidelines for user research deliverables, tools and processes.
  • - Coach and train team members on user research methodologies.
  • - Manage the user-research knowledge repository and make data accessible throughout the organization.
  • - Help teams share their findings and their impact on the product and users.

Profile

Why Linkurious?

Here are some of our current challenges that you may be interested in tackling with us:

  • - Our users are financial crime investigators analysing sophisticated criminal networks. Contribute to better understanding and serving their expert needs.
  • - Conducting investigation work is a highly demanding activity. Help us understand the cognitive implications for our users and improve their experience.
  • - We work in a highly technical environment. Promote the development of a strong design culture internally.

Profile:

  • - You want to make your findings accessible to various audiences, including software engineers.
  • - You aspire to empower everyone in the organisation to do effective research.
  • - You enjoy collaborating with PMs, engineers and designers as an active contributor or leader.
  • - You want a job with real-world impact and the opportunity to learn a lot in a growing startup.

Experience and abilities:

  • - At least 2 years of work experience as a User Researcher or similar role in a software company.
  • - You have hands-on experience with one or more of the following research methods: in-depth interviews, moderated and unmoderated in-person and remote usability testing, in-field research.
  • - You have experience communicating complex concepts clearly and persuasively across different audiences and varying levels of an organization.
  • - You are fluent in English and French to conduct qualitative research with our customers.
  • - You have good organisation skills to balance your time and workload.

About

Linkurious is a growing company of forty people based in Montreuil coming from 16 countries. Our software helps large companies and government agencies across the globe fight financial fraud, money laundering, and cyber threats.
Our clients are located in more than 20 countries, with several tax administrations, major banks and insurance companies. We also support NGOs fighting corruption.
Our software notably helped the International Consortium for Investigative Journalism (ICIJ) reveal the scandal of the Panama Papers and Paradise Papers, and is used by the Attorney General of New York to fight human trafficking.

Send us your resume at jobs@linkurio.us.