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Customer Success Manager

Job description

We are looking for a Customer Success Manager to ensure that our customers experience the full value of our software. In your role, you will :

  • - Be responsible for your own portfolio of accounts.
  • - Build and nurture deep relationships with your customers to make sure you understand their goals and their success criteria.
  • - Become a trusted advisor of your customers.
  • - Advize your customers on how to best use Linkurious Enterprise to meet their goals.
  • - Ensure a smooth onboarding and the training of the users.
  • - Identify risks at your accounts and put in place the actions to mitigate these risks.
  • - Define with your customers the services they need.
  • - Prevent churn and identify upsell opportunities.
  • - Work with Solution Engineers to address technical issues they encounter.
  • - Work with the Sales team to ensure a smooth transition from pre-sales to onboarding and during renewal period.
  • - Provide feedback to the Product and Technical teams about the technical challenges, the needs and the use cases you encounter during your day to day interactions with the prospects and customers.

You will interact on a daily basis with the customer success, sales and product teams, and will work under the responsibility of the Head of Customer Success.

Profile

  • - You are self-motivated, you are eager to learn and you have a passion for solving problems.
  • - You have excellent interpersonal communication skills, you set your own schedule and priorities.
  • - You are a great teammate and you feel comfortable interacting with developers, as well as project managers, sales people and end-users.
  • - You want a job with real-world impact and the opportunity to learn a lot in a growing startup.
  • - You are open to occasional professional travel, and are authorized to work in the EU.
Experience:
  • - 2 years or relevant experience in customer-facing situation as a problem-solver (e.g. in a consulting position).
  • - Excellent written and oral communication in English, you can conduct meetings, organize and synthesize information.
  • - Ability to communicate with very different profiles : business, project managers, decision makers, developers, IT.
  • - Empathy, ability to listen.
  • - Excellent organisational skills to balance your time between several customers.
  • - Curiosity and willingness to know everything about the product.

About

Linkurious is a growing company of 35 people based in Montreuil coming from 10 countries. Our software helps large companies and government agencies across the globe fight financial fraud, money laundering, and cyber threats.
Our clients are located in more than 20 countries, with several tax administrations (including the French Ministry of Finance), major banks and insurance companies. We also support NGOs fighting corruption.
Our software notably helped the International Consortium for Investigative Journalism (ICIJ) reveal the scandal of the Panama Papers and Paradise Papers, and is used by the Attorney General of New York to fight human trafficking.

Send us your resume at jobs@linkurio.us.